Web Privacy Policy
Introduction
We use this privacy notice to disclose the privacy practices of Gozio Inc. in accordance with privacy regulations, such as the California Consumer Privacy Act (CCPA) and the European Union’s General Data Protection Regulation (GDPR) and other data regulations. We aim to help you understand what personal data we collect, how we use it, and what control you have over it. This notice applies solely to data collected by Gozio Health’s website. This notice will define the following:
- What personal data is collected from the website.
- How personal data is collected, used, shared, stored, and otherwise processed.
- The security procedures implemented to protect your data.
- Your choices and rights regarding the use of your data.
- How you can contact us for issues such as to correct inaccuracies of your data or to request the removal of your personal data.
Please read the following privacy notice to understand the processing, collection, sharing, protection, and your rights associated with your personal data.
Who We Are
Gozio Inc. is a technology company that provides a mobile wayfinding platform for healthcare. It is our mission to make finding information about how we help people get information about healthcare facilities and find their healthcare providers in a convenient and easy way, and to do so we collect and use personal data that you provide.
For the purposes of this notice, we act as the “data controller.” We take on this role as we determine how your personal data is used and processed.
We have appointed a Privacy Officer for assisting with questions, requests, and complaints in regard to this privacy notice and the collection and processing of your personal data. For details on how to contact us, see the Contact Information section at the end of this notice.
Data We Collect
We have access to any data that you voluntarily provide via email, telephone, forms, chat functions, user registration, newsletter sign-up, contests, surveys, and mobile devices.
Through these means, we collect the following types of data:
- Full name
- Email address
- Username
- Phone number
- Address
- Information about any complaints, inquiries, and communication you make with us
- Details on services received from us
- Location
- IP Address
- Website usage
How We Use Your Data
Your personal data may be used for the following purposes:
- Customization of content and user experience.
- Identity you when you use goziohealth.com
- Account set up and administration.
- Conducting polls, surveys, and contests.
- Internal research and development.
- Legal obligations.
- Internal audits.
- Fulfillment of obligations outlined in any agreements with users.
- Gathering feedback and opinions on our provided services.
- Notification to users of changes to our services.
- Respond to your requests and comments.
- Process your transactions.
Legal Basis of Processing
We process personal data for purposes of our own legitimate interests, granted that those interests do not override any of our users own interests, rights, and freedoms. This legitimate interest including processing for marketing, research, and business development purposes.
We also process personal data for other purposes with consent, but you have the right to withdraw consent to processing for specific purposes, as outlined below.
Specific Data Use
Request a Demo or Chat Feature
When requesting a demo or using the chat feature, you must provide contact information (such as name, title, company name, telephone number and email address). This data is used to contact you, suggest appropriate products and services, and improve your user experience.
Personal data may be used without knowledge or consent in situations when legally required or permitted, or when personal data has been anonymized or pseudonymized so it is no longer associated with the user. This means we have removed personally identifying information so the data we’re left with cannot be tied back to you as an individual.
How We Share Your Data
Personal data may be shared with regulators in compliance with legal regulations.
Personal data may also be shared with third parties when it is necessary to provide services to users, and/or for other legitimate interests. Third parties include service providers, professional advisors, and other members of Gozio Inc.’s network.
We will share your personally identifiable information within our business for the purposes of furthering our business, including analyzing your information and other uses. Additionally, we may use any other information that you post on forums or submit to us via e-mail for the purposes of evaluating our products, improving our existing products, and developing new products. You expressly grant us all rights and permissions necessary to do so.
Third parties that may access personal data are fulfilling the following services: web hosting, marketing communications, IT and cloud services, advisory services, and web analytics. These parties do not retain, share, or use personal data beyond the defined purpose of fulfilling the service.
We share only aggregated demographic data with our partners and clients. This data is not linked to the identity of any individual user.
Where We Process Your Data
If you are visiting goziohealth.com from outside the United States, be aware you are sending personal information to our servers located in the US.
How Long We Store Your Data
We will only retain personal data for the duration necessary to fulfill the purposes for which it was collected. Personal data may also be retained for longer periods if it is solely for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes. When defining the appropriate retention length, we adhere to relevant legal requirements, such as HIPAA.
How We Protect Your Data
Securing your data is a priority for us, while both online and offline. We have implemented appropriate safeguards to prevent personal data from being lost, misused, accessed, altered, or disclosed by unauthorized parties. The Company’s security measures include industry-standard technology and equipment to help protect your information, and we maintain security measures to allow only the appropriate personnel and contractors access to your information.
Employees and third parties are provided only with personal data on a need-to-know basis and only the minimum amount they require to complete their specific job. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive data.
Procedures have been developed and tested to handle a potential data breach. These procedures are designed to ensure affected individuals and regulators are notified of the breach and damages can be minimized.
Unfortunately, no system can ensure complete security, and Company disclaims any liability resulting from use of the Site. If you have any questions about the security at our Site, please send an e-mail to: help@goziohealth.com.
Use of Cookies
Cookies are used on GozioHealth.com for various purposes. These “cookies” are data elements stored on your hard drive that allow us to improve your usage of our website. We use cookies for storing and managing your preferences on the website, enabling content, and generally analyzing your usage. The cookies that are configured by goziohealth.com do not contain any personally identifying information, such as your name, or sensitive information, such as your credit card number. We also use cookies to track the usage of our Site to enhance your use of the Site. If you do not accept cookies from the domain “*.goziohealth.com” you may not be able to access certain portions of the Site. Note that usage of cookies may be linked to your personal data on the website.
Your Rights Regarding Your Personal Data
In certain instances, you have the legal right to the following:
- Request all data we have collected about you, if any.
- Request correction to the personal data we have collected about you.
- Request we delete or remove personal data when there is no legitimate need for us to continue processing it.
- Object to the processing of personal data.
- Request transfer of your personal data.
- Opt out of contact with us at any time.
- Express any concern about any data we have collected about you.
To exercise these rights, please contact us via the email, mail, or phone information provided below in the “Contact Information” section.
External Links
On our website, you may encounter links to other websites. Be aware that we are not responsible for the content or privacy practices of these other sites. We encourage all users to read the privacy notices of any other sites that collect your personal data.
ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
Under California law, specific disclosures are required, and California residents have additional rights regarding their personal information. Please review this section to learn more.
Your California Consumer Privacy Act of 2018 (CCPA) Rights
Categories of Personal Information We Collect
The California Consumer Privacy Act of 2018, as amended from time to time (“CCPA”) requires specific disclosures for each category of personal information that we collect. The table below summarizes our general data handling practices which are more fully described above in this Privacy Notice.
|
Category of Personal Information |
Categories of Sources From Which Personal Information Was Collected |
Business or Commercial Purpose for Collecting and Sharing the Category of Personal Information |
Categories of Third Parties and Other Entities We Share Personal Information With |
|
Identifiers (§1798.140 (o)(1)(A) and (B)) which include elements such as: (i) contact information (e.g., name, mailing address, email address, phone number); and (ii) online identifiers (e.g., Internet protocol (IP) address, account numbers, device identifiers such as mobile advertising IDs) |
Directly from you From your friends or contacts (for example, if they forward you one of our articles) From cookies and similar technologies From third-party sites or apps, content distribution channels and platforms From third-party data suppliers and business partners From social media platforms and similar services |
To provide you with and to improve the website experience To communicate with you For marketing purposes for us To protect our or others’ rights |
With affiliates and subsidiaries With service providers With advertising and marketing service providers and partners With content measurement companies With social media platforms With business partners With government authorities as required by law or as necessary to protect our rights |
|
Demographics (§1798.140 (o)(1)(C)) which include elements such as age and gender |
Directly from you From cookies and similar technologies From third-party sites or apps, content distribution channels and platforms From third-party data suppliers and business partners From social media platforms and similar services |
To provide you with and to improve the website For marketing purposes for us |
With affiliates and subsidiaries With service providers With advertising and marketing service providers and partners With content measurement companies With social media platforms With business partners With government authorities as required by law or as necessary to protect our rights |
|
Personal Information under subdivision (e) of Section 1798.80 of the California Civil Code (§1798.140 (o)(1)(B)) which includes payment information (e.g., payment card number, expiration date and billing information) |
Directly from you |
To provide you with and to improve the platform and associated Services To protect our or others’ rights |
With affiliates and subsidiaries With service providers With government authorities as required by law or as necessary to protect our rights |
|
Commercial Information (§1798.140 (o)(1)(D)) which includes elements such as transactional information (e.g., activity, subscriptions, requests, purchases) |
Directly from you From cookies and similar technologies |
To provide you with and to improve the platform and associated Services To communicate with you For advertising and marketing purposes for us To protect our or others’ rights |
With affiliates and subsidiaries With service providers With advertising and marketing service providers and partners With social media platforms With business partners With government authorities as required by law or as necessary to protect our rights |
|
Internet or other electronic network activity (§1798.140 (o)(1)(F)) which includes elements such as information about how you use, access, or interact with the platform or associated Services such as comments, photos, videos and other content you choose to publish on the app, information about your device, browser or operating system |
From cookies and similar technologies From third-party sites and apps, content distribution channels and platforms From third-party data suppliers and business partners From social media platforms and similar services |
To provide you with and to improve the platform and associated Services To communicate with you For advertising and marketing purposes for us To protect our or others’ rights |
With affiliates and subsidiaries With service providers With advertising and marketing service providers and partners With social media platforms With business partners With government authorities as required by law or as necessary to protect our rights |
|
Geolocation Data (§1798.140 (o)(1)(G)) which includes elements such as location information (e.g., city and state, or precise location information if location services are active on your device) |
Directly from you From cookies and similar technologies |
To provide you with and to improve the platform and associated Services To communicate with you For advertising and marketing purposes for us To protect our or others’ rights |
With affiliates and subsidiaries With service providers With advertising and marketing service providers and partners With content measurement companies With social media platforms With business partners With government authorities as required by law or as necessary to protect our rights |
|
Audio, Electronic, Visual, Thermal, Olfactory or Similar Information (§1798.140 (o)(1)(H)) which includes elements such as recordings of your calls with our call center |
Directly from you |
To provide you with and to improve the platform and associated Services To communicate with you To protect our or others’ rights |
With affiliates and subsidiaries With service providers |
|
Professional or Employment-Related Information (§1798.140 (o)(1)(I)) which includes elements such as your professional email address, phone number or other contact information if you have used such professional or employment related personal information to order a subscription, register for an account or to receive communications |
Directly from you From third-party data suppliers and business partners From social media platforms and similar services |
To provide you with and to improve the platform and associated Services To communicate with you For advertising and marketing purposes for us To protect our or others’ rights |
With affiliates and subsidiaries With service providers With advertising and marketing service providers and partners With content measurement companies With social media platforms With business partners With government authorities as required by law or as necessary to protect our rights |
|
Inferences (§1798.140 (o)(1)(K)) which include elements such as inferences regarding your preferences or other characteristics (e.g., wellness enthusiast, travel) |
Directly from you From cookies and similar technologies From third-party sites and apps, content distribution channels and platforms From third-party data suppliers and business partners From social media platforms and similar services |
To provide you with and to improve the platform and associated Services To communicate with you For advertising and marketing purposes for us To protect our or others’ rights |
With affiliates and subsidiaries With service providers With advertising and marketing service providers and partners With content measurement companies With social media platforms With business partners With government authorities as required by law or as necessary to protect our rights |
Residents of California may have the following rights:
- Right to know and access your personal information. Under CCPA, you have the right to:
- Know the categories of personal information we collect and the categories of sources from which we got the information
- Know the business or commercial purposes for which we collect and share personal information
- Know the categories of third parties and other entities with whom we share personal information; and
- Access the specific pieces of personal information we have collected about you.
To do so, please complete the form available at https://forms.gle/PF6aiM4CrayL9z869 and include your name, email address, phone number, California postal address as well as your Mobile Device Anonymous ID, if you have an active license to our platform. You may also exercise your right by emailing legal@goziohealth.com.
- Right to deletion. In some circumstances, you may ask us to delete your personal information. To do so, please complete the form available at https://forms.gle/PF6aiM4CrayL9z869 and include your name, email address, phone number, California postal address as well as your Mobile Device Anonymous ID, if you have an active license to our platform. You may also exercise your right by emailing privacy@goziohealth.com.
- Right to opt out of sales. We may share your personal information with third parties in ways that may constitute a “sale” under CCPA. You may request that we not “sell” your personal information on a going forward basis.
To do so, please complete the form available at https://forms.gle/PF6aiM4CrayL9z869and include your name, email address, phone number, California postal address as well as your user ID, if you have an active license to our platform. You may also exercise your right by emailing privacy@goziohealth.com.
If you reengage with us after opting out of the "sale" of your personal information, such as by ordering a new subscription, buying a product, signing up for a newsletter and/or entering a sweepstakes or contest you acknowledge that your personal information may be used and shared in accordance with this Privacy Notice, including in ways that may constitute a "sale" under CCPA. - Right to be free from discrimination. You may exercise any of the above rights without fear of being discriminated against. We are permitted to provide a different price or rate to you if the difference is directly related to the value provided to you by your data.
We use the information you provide to make your CCPA rights requests to verify your identity, locate the personal information we may hold about you and act upon your request. We strongly recommend that you submit the email and postal address that you used when you created accounts, ordered licenses or signed up for a newsletter. After you submit a CCPA rights requests using one of our forms or via telephone, you will be required to verify access to the email address you submitted. You will receive an email with a follow-up link to complete your email verification process. You are required to verify your email for us to proceed with your CCPA rights requests.
Please check your spam or junk folder in case you can't see the verification email in your inbox. If you are a California resident and have any questions regarding your CCPA rights under this Privacy Notice, please contact us at privacy@goziohealth.com
Authorized Agents
For any of the CCPA rights, you may designate an authorized agent to make a request on your behalf. In the request, you or your authorized agent must provide information sufficient for us to verify the identity of your agent and that your agent has been properly authorized to act on your behalf; this may take additional time to fulfill your request. If you are an authorized agent working on behalf of a consumer, you will need to fill out the relevant CCPA request form listed above on behalf of the consumer with the consumer’s information. Please note that the consumer you are working on behalf of must have a California postal address and will need to verify access to the email account used to submit the CCPA request for us to move forward with processing the request.
Minors
We do not knowingly collect or disclose personal information of minors under the age of 16, without affirmative authorization.
Your Shine the Light California Rights (CA Civil Code § 1798.83)
You may also have the right to request a list of third parties to which certain personal information (as defined by California Civil Code § 1798.83) obtained through a Digital Service was disclosed by Hearst during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us at Office of General Counsel, Attn: Privacy, 300 West 57th Street, New York, NY 10019. For such request, you must put the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. In your request, you need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone, email, or by facsimile.
ADDITIONAL INFORMATION FOR EUROPEAN VISITORS
To address our legal obligations in Europe (including the UK), Gozio Health provides the following additional information for Europe-based visitors to goziohealth.com.
Who is Responsible for Your Information?
If you use or interact with goziohealth.com, know that Gozio Health is the data controller for this website.
Legal Bases for Using Your Information
We process personal information for different purposes (as described in the “How We Use Information We Obtain” section, above) on the following legal bases:
To perform our contractual obligations to you. We and our service providers process your information to perform our contractual obligations to you when we use your information to provide you with our Site and related content, products or services and to communicate with you. For example, we process your contact information and other details to provide you with support services you request. We also send you informational communications on this basis, including to confirm a newsletter subscription or to notify you of a change to a our Site or services. Failure to provide requested information could prevent or delay the fulfilment of our contractual obligations.
To pursue our legitimate interests. We process your information to meet our legitimate interests when we use your information to provide you with our Site and related content, products or services, to communicate with you and for our marketing purposes. For example, our legitimate interests include making improvements, customizing and understanding how you interact with the Site and related content, products or services, and sending you communications about products and services we think may be of interest to you. To accomplish our legitimate interests, we may share your information with our affiliates and subsidiaries, service providers and business partners (including for our advertising and marketing purposes) and in the context of a corporate transaction. We maintain safeguards to protect the information we process to pursue our legitimate interests.
To comply with our legal obligations. We process and share your information as necessary to comply with our legal obligations when we use your information to protect our rights or the rights of others and when we share your information with other parties where required by law or as necessary to protect our rights.
With your consent. We obtain your consent to process your information when we are required to do so by law. If consent is the legal basis on which we process your personal information, you can withdraw your consent at any time by contacting us using the information provided in the “Contact Information” section below.
Your Rights Over Your Information
In certain circumstances, you have a right to access or object to the use of personal information held about you (including in relation to direct marketing). You can also ask us to rectify, update, erase, restrict or to share your information in a usable format with another company. Such requests are subject to applicable law. We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate.
If you would like to discuss or exercise such rights, please contact us at privacy@goziohealth.com. We will contact you if we need additional information from you to honor your requests.
Storing Your Information
We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:
- Maintain business records for analysis, understanding market trends and/or audit purposes and to improve the Site.
- Comply with record retention requirements under applicable laws or other relevant legal or regulatory requirements.
- Defend, establish, exercise or bring any existing or potential legal claims.
- Carry out fraud detection and prevention.
- Deal with any complaints regarding the Site, our products and services.
We will delete your personal information when it is no longer required for these purposes. If there is any information that we are unable, for technical reasons, to delete from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.
International Data Transfers
Information collected through the Site will be processed in and subject to the laws of the United States, which may not provide the same level of protection for your personal information as your home country. If we transfer personal data from the European Economic Area, United Kingdom and Switzerland we put in place safeguards. Such safeguards include European Commission-approved standard contractual clauses. For more information on these safeguards, please contact us at the details provided in the “Contact Information” section below.
Privacy Officer and Complaints
Our Privacy Officer can be contacted at privacy@goziohealth.com.
We are committed to working with you to obtain a fair resolution in the event you have a complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to a data protection authority.
Contact Information
For any questions, concerns, or requests to exercise your rights outlined in this privacy notice, please contact us via email at privacy@goziohealth.com, phone at 772-444-6946 or mail us at:
Gozio Inc.
Privacy Department
1115 Howell Mill Road
Suite 430
Atlanta, GA 30318
Changes to This Privacy Notice
This privacy notice was last updated on September 23, 2022.
Any changes to this privacy notice can be found on our website at https://www.goziohealth.com/privacy-policy.