The value of patient experience
Hospitals with better patient-reported experience perform better financially.
Deloitte research shows good patient experience is associated with higher hospital profitability. This association is strongest for aspects of patient experience most closely associated with better care—in particular, nurse-patient engagement.
Read full article in Deloitte.
About Deloitte
Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services.
Deloitte currently has approximately 330,000 people in more than 150 countries and territories.
Our culture and purpose - to make an impact that matters - is shared by our member firms all over the world.
It is brought to life in our work for clients, but also in three common ambitions:
- our WorldClass initiative, through which we will support 50 million people by 2030 develop job skills, improve educational outcomes, and access opportunities to succeed in this new economy;
- our WorldClimate sustainability strategy, through which our people are playing their part by making responsible climate choices within our organisation and beyond;
- our ALL IN diversity and inclusion strategy.
