Recently, RamaOnHealthcare conducted a Q&A with Joshua Titus, the CEO and founder of Gozio Health. The discussion kicked off with an overview of Joshua's background and how he came to found Gozio after years at high growth companies in Silicon Valley like NVIDIA.
He talked about leaving a legacy and shared how he feels about the company's success, "Since its founding, Gozio’s clients have amassed millions of users who rely on the mobile apps we’ve built for them. As we pass milestones like 500 million mobile interactions, I find great satisfaction in knowing we’re making the care experience better for large numbers of people, every day."
When asked about the challenges patients face, Joshua said, "Patients want a digital experience in healthcare that matches the level of digital service they’ve come to expect in other industries, but healthcare providers often struggle to meet these expectations. That is because most providers offer too many tools across too many platforms and prioritize web-based offerings over mobile solutions."
He went on to share why making mobile part of the digital front door strategy. "In today’s tech-driven world, it is nearly impossible to leave the house without a smartphone which people use for everything from turning on their car to ordering their morning coffee to monitoring their children’s location or paying their bills. Gozio’s consumer survey indicates patients want to a digital healthcare experience: 89% of patients say a single platform is crucial to managing their healthcare, while 50% want this platform to be accessible from their mobile devices. Nearly 40% also want access to tools that aren’t commonly available in a patient portal, like live chat, real-time updates on wait times, education and wayfinding."
Gozio has been very successful at delivering a mobile strategy combined with the mobile technology to deliver results. Joshua explained why, "Gozio empowers hospitals and health systems to create the digital experiences patients crave by enabling organizations to put all their consumer-facing digital tools onto a single mobile platform. This simplifies the mobile experience for all who engage with the organization. It also helps reduce the administrative aspects of care by putting information at patients’ fingertips and allowing them to self-manage as much of their experience as possible."
This recap offers just a few highlights from this in-depth interview. Learn in the full Q&A with Joshua Titus on RamaOnHealthcare.