Wayfinding Apps Lead the Way to Positive Patient Experience
An article, Wayfinding Apps Lead the Way to Positive Patient Experience, looks at how the Piedmont Healthcare wayfinding app helps patients navigate the physical hospital and the many providers and services available across the health system, supporting a positive patient experience.
Here's what Katie Logan from Piedmont has to say about the new app.
“For us, wayfinding was one of those opportunities that continued to bubble up as far as patient experience feedback,” explained Logan, who started at her post nearly two years ago. “When people walk into our hospitals or various ambulatory settings, they want to know where they go, what they must do, and how they get there.”
“Once you download the free app, it gives you a walkthrough of all the features and the things that you need to know,” Logan said. “Everything from accessing the wayfinding to other functionality in there, including scheduling appointments, saving your spot at urgent care, and viewing emergency room wait times.”
“There’s one too many phone numbers to call,” Logan said. “We are trying to bring it into one place, one entry point that then helps the person get to that next point of care or next step easily.”
Read full article in Patient EngagementHIT.
