WakeMed is the first N.C. health system to launch a wayfinding and patient engagement app.
WakeMed is the first health system in central North Carolina to launch an innovative mobile wayfinding and patient engagement app. The health system announced today that the platform – the WakeMed All Access App – is now live and available for patients and visitors to download for free to their smartphones via the App Store and Google Play.
The health system collaborated with Atlanta-based Gozio Health to develop and implement the mobile wayfinding platform.
The App offers a GPS-like experience for WakeMed patients and visitors with turn-by-turn directions to guide them from their home to their parking spot and on into their point of care inside. This includes 5 million square feet of navigation offered in three hospitals and six parking garages across the WakeMed health system. It also includes navigation to the more than 80 WakeMed locations throughout the area. The interactive maps guide users with step-by-step navigation to doctor’s offices, patient care floors, on-site dining options, pharmacies, nearby restrooms, and other points of interest.
In addition to wayfinding, the app includes several advanced capabilities that improve the patient experience and access to care. Patients have access to their WakeMed MyChart patient portal and medical records as well as a robust “Find a Doctor” database. App users will also be able to schedule an appointment, reserve their seat in urgent cares, check up-to-date emergency department and urgent care wait times, access virtual urgent care and more.
“Improving access and engaging with our patients at each step of their journey before, during and after care is a core value of WakeMed,” said Debbie Laughery, vice president of Marketing & Communications for WakeMed. “WakeMed is a large and growing health system, and the WakeMed All Access App makes it easier for our patients to find their way as they navigate our facilities. This app is another tool to help guide patients to their point of care as well as access the right resources to meet their health needs.”
The app is offered in addition to WakeMed’s existing wayfinding resources, including its team of WakeMed Guest Ambassadors – volunteers who assist patients and visitors to ensure they get to the right place for their point of care within WakeMed facilities.
“WakeMed is committed to providing a seamless, positive patient experience across all points of care within their health system.” said Joshua Titus, CEO and Founder of Gozio Health. “Gozio’s system-wide mobile wayfinding platform with advanced patient engagement features is proven to get patients to their appointment on time and increase rates of in network retention and new patient acquisition.”
Funding for the wayfinding app was made possible by The WakeMed Foundation.
About Gozio Health
Gozio Health transforms indoor navigation and significantly improves patient experience with a mobile wayfinding platform specifically designed for hospitals and healthcare systems. Gozio’s feature-rich, mobile platform revolutionizes patient engagement and not only puts patients and visitors on the best path to their destination, it gives the provider organization an important pathway to the patient. Gozio’s platform optimizes the patient journey beyond wayfinding with API integrations of EHR, urgent care and emergency department wait times, Save My Spot scheduling for urgent care, virtual visits, and more. In addition to numerous industry awards, the wayfinding solution from Gozio has earned the exclusive endorsement of the American Hospital Association. For more information, visit www.goziohealth.com or find Gozio Health on Twitter and LinkedIn.
About WakeMed Health & Hospitals
Serving the community since 1961, WakeMed is a nationally recognized, private, not-for-profit health system founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 941-bed system comprises a network of facilities throughout the Triangle area, including three full-service hospitals, all delivering health and wellness care and innovated services that bring added value to the communities we serve. WakeMed is a leader in heart and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, a dedicated Children’s Hospital and Children’s Emergency Department, Women’s Pavilion and Birthplace, Women’s Hospital at WakeMed North, WakeMed Rehabilitation Hospital and Wake County’s only Level I Trauma Center. WakeMed’s team of more than 9,100 employees, 1,500 volunteers, 1,300 affiliated physicians and 525 employed physicians and providers represent the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org or follow WakeMed on Facebook, Twitter and Instagram.