In an article in MedCity News, Want to Create Digital Experiences that Resonate? Use Tech to Eliminate Uncertainty, Gozio Chief Product Officer, Lee Jones, discusses how to eliminate uncertainty in the patient journey with the right digital front door solutions.
"Uncertainty in the patient journey can come from many directions, from questions about the costs of care to frustrations about wait times to confusion around Covid-19 protocols and treatment regimens. It’s an area where digital solutions can cut through the guesswork associated with the patient experience by empowering patients with access to medical information, while also heightening transparency into areas like scheduling and costs," according to the article.
Jones goes on to say, "But it takes more than an “app” to provide the experiences consumers seek, especially in an environment where convenience is a competitive differentiator. Here are three ways to eliminate uncertainty for patients at key points in their journey."
To find out his three key suggestions on creating the best digital patient journey, read the full article.