4 Key Findings from Latest Data on the State of Healthcare Call Center
Hyro, the leading conversational AI platform for healthcare, has released a new study on the state...
8 August 2023
Checklist for Testing Digital Hospital Wayfinding Onsite
We recently released an ebook on why and how to test wayfinding onsite. We summarized it in an ...
3 August 2023
Convenience Is Driving Patient Experience According to Survey
I am a huge fan of Jane Sarasohn-Kahn. I follow her on LInkedIn and she is one the few people whose...
1 August 2023
Can You Move the Needle on HCAHPS?
A new report from NRC Health is seeking to answer the question about whether you can move the...
1 August 2023
Healthcare Innovation Patient Engagement Virtual Day Recap
Yesterday, a panel gathered for The New Dynamics of Patient Engagement in a Changing Operational...
27 July 2023
Report Says Patient Access Is Top of Mind
The findings in the 2023 edition of the “Top of Mind for Top Health Systems” report from the Center...
25 July 2023
Mapping the Patient Journey? Consider KLAS Framework
Recently, KLAS Research released the Patient Engagement Ecosystem Report for 2023. The report is...
20 July 2023
Podcast: Joshua Titus Discusses Seamless Mobile Healthcare Experiences
In a new podcast interview on Outcomes Rocket, Gozio CEO, Joshua Titus discusses how to create...
18 July 2023
What's the #1 Thing for Hospital Wayfinding Success?
Digital wayfinding in healthcare is hard. Just look at our ongoing series on the what, why and how...
14 July 2023
Why You Should Personalize Your Digital Front Door Experience
“The pandemic surely accelerated this move to more targeted digital offerings, but the healthcare...
11 July 2023
Joshua Titus Discusses Healthcare Consumerism on The Futurist Podcast
In the newest podcast episode from The Futurist podcast with Doctor Awesome, Joshua Titus, CEO at...
5 July 2023
Surveys Continue to Show Patients Want Better Experience in Healthcare
Two new surveys support what we’ve been seeing now for years: patients want a consumer experience...
29 June 2023