The 15th edition of PX Pulse, a national survey tracking peoples' current perspectives on the healthcare experience they have across the United States, has been released by The Beryl Institute and Ipsos. According to a press release, this report trends data related to the consumer experience from December 2019 through the first quarter 2024.
The report revealed that 91% of consumers continue to feel experience is important.
The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others.
The PX Pulse has become a cornerstone of The Beryl Institute’s research. "What people see as important in their experiences remains clear and consistent. People still seek care because their health and wellbeing are important to them," said Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute in the report. "But what they want most from healthcare organizations is to be listened to, communicated to clearly, taken seriously, and provided clear plans of care. These reflections suggest that the importance of focusing on the relational nature of healthcare between patients and providers remains essential."
Other key insights from the report, include:
- The top reason why people felt experience was important was because, “my health and wellbeing are important.”
- 56% of patients said that, “Good patient experience contributes to my healing/good healthcare outcomes.”
- People will tell others about their good and bad experiences, with 35% not returning to a provider after a bad experience.
- When asked about issues in healthcare, the top three were cost, quality, and access.
- Being listened to and having good communication were the most important aspects of a good healthcare experience.
Download the 15th edition of PX Pulse to get all the insights from 2024.
